IT consultant / Copenhagen, DK

Davor Smajilovic — IT Support & Operations Specialist

Enterprise IT Support • ITIL • Incident Management • IT Operations

Malmö-based, serving Copenhagen and Malmö. IT Support & Operations Specialist with 13+ years of professional IT experience: first & second line support, service desk, enterprise VIP/SLA prioritization, ITIL incident/problem/change, documentation, cross-functional escalation, networking and infrastructure. Practical Microsoft 365 user support and troubleshooting; Intune and Entra ID as supported technologies.

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Greater Copenhagen · Malmö · Øresund --

Years in IT

13+

Certifications

Languages spoken

Bachelor — Technical Education Copenhagen

2016

For employers & recruiters

Open to permanent IT roles. Review my work history, certifications and CV.

Hire Me På dansk Work history Certifications Request CV

For consulting assignments

Individual IT consultant for Copenhagen assignments: IT support and operations, with Microsoft 365, Intune and Entra ID experience.

Consulting På dansk Contact

Services

How I can help

View consulting options

IT support & operations1st and 2nd line support, ITIL processes and SLA-driven prioritisation across devices, users and everyday IT.AI & workflow automationUseful automation and AI workflows, with human oversight.Microsoft 365 user supportPractical help with sign-in, access, devices and everyday Microsoft 365 issues.

Case studies

Selected work

View all case studies

Scaling an IT support teamBuilding technical support processes and a team at a growing ISP.Read case Microsoft 365 migrationMoving an on-premises Linux environment to Microsoft 365.Read case Python SEO command centerA human-reviewed workflow connecting search data to better decisions.Read case

00 / Profile

About

PROFILE.REF

REF_01

01. Origin

Born in former Yugoslavia (Bosnia) in 1982. When the Balkan war broke out in 1992, I moved with my parents and older sister to Denmark and settled in Silkeborg — where both my football and technology journey began.

REF_02

02. Athlete Era

Goalkeeper at Silkeborg KFUM at 13, scouted by Silkeborg IF, signed my first pro youth contract at 15. Called up to the Danish U-15 squad but couldn't play due to citizenship. At 17 moved to Aarhus and signed full-time with AGF in the Superliga — playing alongside Bojan Djordjic, Kasper Kure, Volkan Ceran, Morten Duncan Rasmussen, Leon Andresen and Steffen Rasmussen. An ankle injury in pre-season ended the career.

REF_03

03. Rebuild → IT

Started over in Copenhagen — first running a courier company (grown to 4 employees, closed during the financial crisis), then co-founding a flooring company where I ran the digital side: web, SEO, networking and AdWords. After selling my share, I enrolled at Technical Education Copenhagen and earned a bachelor's degree in IT Network & Infrastructure. Since then I have worked broadly across IT, infrastructure, networks, support, cloud, hardware and software.

Beyond IT: music & investing

Where I help organisations most

For small businesses, I offer a practical starting point: dependable IT support and operations, everyday Microsoft 365 help and sensible AI workflows. Explore my independent consulting offering →

IT support in Copenhagen →Hands-on 1st and 2nd line IT support, ITIL incident handling and clear documentation for daily operations.Entra ID user support →Sign-in and MFA troubleshooting, access checks, documented findings and coordination with the responsible team.Microsoft 365 user support in Copenhagen →User support for Microsoft 365, Teams and SharePoint, including migration-related troubleshooting.

00.5 / Timeline

Career Journey

JOURNEY.TIMELINE

From Bosnia to Denmark, from goalkeeper gloves to keyboards — every step shaped the technologist I am today.

arrow keys to navigate · Home / End to jump

ORIGIN·1982
Born in Bosnia
Born in the former Yugoslavia (Bosnia).
MIGRATION·1992
Move to Denmark
Fled the Balkan war with parents and sister, resettled in Denmark.
FOOTBALL·1995
Goalkeeper · Silkeborg KFUM
Started playing football at 13. Scouted by Superliga club Silkeborg I.F.
PRO YOUTH·1997
First professional contract
Signed first pro youth contract at 15. Called up to U-15 national team (couldn't play — no Danish citizenship yet).
AGF·1999
Move to Århus · AGF
Signed full-time contract with AGF, played alongside Djordjic, Kure, Ceran, Duncan Rasmussen and others.
END OF CAREER·2003
Career-ending injury
Ankle injury during preseason. Declared football invalid 6 months later — contract terminated.
ENTREPRENEUR·2007
Courier company in Copenhagen
Rebuilt from scratch. Founded D&D Transport, grew to 4 employees before the financial crisis hit transport.
FLOORING CO.·2009
Co-founded flooring business
Ran the digital side: website, SEO, network, Google Ads. Tech curiosity from childhood paid off.
UNIVERSITY·2013
Bachelor — Technical Education Copenhagen
Sold my share, enrolled at Technical Education Copenhagen to study IT Network & Infrastructure.
INTO IT·2016
IT career launches
Bachelor in hand — moved into IT, infrastructure, networking, support, cloud, hardware and software.
LENOVO·2022
Technology Specialist — IT Infrastructure, Support & M365 · Lenovo
M365, Azure AD, Microsoft Dynamics, hybrid cloud — advanced 1st & 2nd line support at enterprise scale.

01 / Stack

Technical Stack

STACK_MATRIX.V1

Cloud & Identity

› Microsoft 365
› Azure Active Directory
› Microsoft Azure
› Hybrid Environments
› Office 365

Infrastructure & Network

› WAN / LAN
› DNS
› DHCP
› IP Provisioning
› LibreNMS
› VMware
› VirtualBox
› Core Routers & Switches

Systems & OS

› Linux (Ubuntu)
› Windows Server
› Active Directory
› Group Policy (GPO)
› SQL Database
› System Administration

Support & Operations

› 1st & 2nd Line Support
› Incident Management
› ITIL
› Process Optimization
› Microsoft Dynamics
› Zoho Desk
› Google Workspace

Leadership & Soft

› Team Leadership
› Customer Success
› Customer Experience
› Cross-functional Collaboration

See the full IT skills matrix →Browse all certifications →

02 / History

Experience

LOG_HISTORY.V3

Lenovo

Apr 2022 — Jul 2026 · 4 yrs 4 mos

Aug 2022 — Jul 2026

Role 01

Technology Specialist — IT Infrastructure, Support & M365

Deliver advanced 1st and 2nd line support across Microsoft 365 and Azure AD environments, including complex escalations
Improved incident management processes and reduced resolution times
Identified recurring issues and contributed to long-term system stability
Support large user environments across hybrid cloud, endpoint and infrastructure stacks

M365Azure ADMicrosoft DynamicsDNSDHCPHybrid Cloud

Apr 2022 — Sep 2022

Role 02

Premier Technical Support Specialist

Premier-tier technical support for enterprise customers.

Enterprise Support

Secomea A/S

Nov 2021 — Apr 2022 · 6 mos

Copenhagen, Denmark

Role 01

Senior Software Test Engineer

IIoT software test & support for industrial connectivity products.

IIoTQA

Wizer (formerly Gigabit)

May 2021 — Nov 2021 · 7 mos

Copenhagen, Denmark

Role 01

Network, Operations & Lead Technical Support

Led migration from Gigabit to Wizer A/S during rebrand and stock-exchange listing
IT operations, 1st & 2nd line support, process optimization
Zoho Desk implementation, Google Workspace, VMware

Zoho DeskGoogle WorkspaceVMware

Gigabit

May 2016 — May 2021 · 5 yrs 1 mo

ISP start-up

Role 01

IT Support Technical Manager

Built and led the technical support department from the ground up
Network monitoring with LibreNMS, SQL databases, DNS/DHCP, IP provisioning
System administrator across Linux servers, switches and core routers (primarily Linux, secondarily Windows)
Azure AD, VMware, fault-finding across WAN/LAN networks

LibreNMSLinuxSQLAzure ADVMware

University of Copenhagen

Dec 2012 — Mar 2016 · 3 yrs 4 mos

University of Copenhagen · Copenhagen, Denmark

Role 01

IT Support Specialist

CCNA and ITIL certified
Office 365, Active Directory, GPO, DNS, DHCP
Network setup, hardware repair, software installation and on-site/phone support

CCNAITILOffice 365AD

Earlier ventures

2007 — 2012

2010 — 2012

Role 01

Co-founder — Dania Gulvafslibning og Maler

Co-founded ddgm.dk: administration, sales and IT development.

SEOAdWordsWeb

2009 — 2010

Role 02

CTO — Landstrygeren ApS

Operations, management and digitalization.

Operations

2007 — 2010

Role 03

Owner — D&D Transport

Marketing, IT and finance for a transport business with 4 employees.

Logistics

Football career

1997 — 2006

1997 — 2003

Role 01

Professional Goalkeeper — AGF Århus & Silkeborg IF

Goalkeeper in the Danish Superliga at AGF Århus until an ankle injury ended the career
Youth contract at Silkeborg IF A/S

Superliga

2004 — 2006

Role 02

Goalkeeper Coach U14–U17 — BK Skjold

Coached the U-15 goalkeepers.

Coaching

03 / Credentials

Education · Certs · Languages

CREDENTIALS.IDX

Education

Technical Education Copenhagen

Bachelor's degree — IT Network & Infrastructure

2012 — 2016

Silkeborg Gymnasium

Team Danmark — Football Elite

1997 — 2001

Languages

DanishNative
SwedishFluent
EnglishFluent
SerbianNative
CroatianNative

Certifications

Introduction to Prompt EngineeringSkillsoft · May 2026
AI for IT Helpdesk: TransformSkillsoft · March 2026
AI for IT HelpdeskSkillsoft · March 2026
AI for IT Helpdesk: AccelerateSkillsoft · March 2026
AI for IT Helpdesk: ActivateSkillsoft · March 2026
AI for Customer Service: TransformSkillsoft · October 2025
AI for Customer Service: AccelerateSkillsoft · October 2025
AI for Customer Service: ActivateSkillsoft · October 2025
AI for Customer ServiceSkillsoft · October 2025
Maximizing Customer Service with AISkillsoft · October 2025
Responsible Use of AISkillsoft · June 2025
AI in the WorkplaceSkillsoft · June 2025
Microsoft Azure AI Fundamentals (AI-900)Microsoft · February 2025
Microsoft Azure FundamentalsMicrosoft · February 2025
Microsoft 365 Certified: FundamentalsMicrosoft · August 2024
ITIL FoundationTechnical Education Copenhagen · May 2014
CCNACisco · April 2013

Blog

Want the same path? Read How to Become a Technology Specialist — certifications, day-to-day, and the route from IT support to 3rd line.

Read the blog

03.5 / Questions

FAQ

FAQ.MD

Who is Davor Smajilovic?

Davor Smajilovic is a Malmö-based IT Support & Operations Specialist, serving Copenhagen and Malmö, with 13+ years of professional IT experience. He worked at Lenovo from April 2022 to July 2026 and is transitioning to new roles in Copenhagen, Greater Copenhagen and Malmö. His primary experience is first- and second-line IT support, service desk operations, enterprise VIP and SLA prioritization, ITIL incident, problem and change processes, documentation, cross-functional escalation, networking and general IT infrastructure. Microsoft 365 user support and troubleshooting, Intune and Entra ID complement his support and operations experience.

What is Davor's Microsoft 365, Intune and Entra ID experience?

Davor has practical Microsoft 365 user-support and troubleshooting exposure, with Intune and Entra ID experience as supported technologies. His primary focus is first- and second-line IT support and operations: resolving user issues, documenting work, prioritizing VIP and SLA needs, and escalating across teams.

Is Davor open to employment or consulting assignments in Copenhagen?

Yes. Davor is open to full-time employment, consulting assignments and contract roles in Copenhagen and Greater Copenhagen, and remotely across Denmark. Start dates are agreed per role. Reach him at dsmaji@hotmail.com or via https://davor.app/hire-me.

What Microsoft certifications does Davor hold?

17 certifications including Microsoft Azure Fundamentals (AZ-900), Microsoft 365 Fundamentals (MS-900), Microsoft Azure AI Fundamentals (AI-900), Cisco CCNA and ITIL Foundation. Full list with badges at https://davor.app/certifications.

How do I contact Davor?

Email dsmaji@hotmail.com, connect on LinkedIn at https://www.linkedin.com/in/davor-smajilovic-127437127/, or use the contact page at https://davor.app/contact.

04 / Reach Out