Selected Technical Case Studies
Concrete cases I've been part of solving and implementing across enterprise IT, cloud identity and technical support operations.
- · Fast-growing Internet Service Provider (ISP) undergoing rapid operational expansion.
Building and Scaling an IT Support Organization from the Ground Up
As the company experienced rapid growth, there was no established technical support department or structured service operation. The increasing customer base required scalable support processes, standardized workflows, efficient incident management, and a customer-centric approach capable of supporting continued business growth. The objective was to establish a professional technical support organization capable of delivering high-quality customer service while supporting a fast-growing telecommunications business.
IT OperationsITILTechnical SupportCustomer SuccessTeam LeadershipRead case - · A large international IT vendor’s internal support environment.
IT Assistant Dashboard for Enterprise Troubleshooting
Enterprise users needed a streamlined way to gather system health (CPU, RAM, network, battery) and export diagnostics to support.
CopilotPythonIT SupportAutomationDiagnosticsRead case - · A large international IT vendor providing hardware to enterprise customers
Automated Audio Driver Resolution for Enterprise Clients
Multiple enterprise clients reported recurring audio driver and firmware issues, causing sound malfunctions on their devices.
Audio Driver IssuesAutomationScriptingEnterprise ITClient SupportRead case - · Growing ISP with 70+ users, including field technicians and administrative staff.
Migration from On-Premises Linux to Microsoft 365.
Transitioning from a Linux-based, on-premises environment to a modern Microsoft 365 platform.
Microsoft 365IntuneAzure ADCloud MigrationIdentity ManagementRead case - · Regional Internet Service Provider supporting enterprise and residential customers
Maintaining Service Availability During a Large-Scale DDoS Attack
A large-scale DDoS attack targeted the organization's public IPv4 infrastructure, affecting network stability and creating a risk of service disruption for customers. The objective was to maintain business continuity while minimizing operational impact and avoiding unnecessary downtime.
DDoSIncident ResponseIPv4IPv6Network InfrastructureRead case