System Status: Online

Davor Smajilovic

IT Support · Customer Success · Cloud & AI Leadership

I build and lead IT support, customer success and cloud operations that keep organizations moving — combining Microsoft 365, Azure, AI and hands-on leadership to turn service into a growth engine.

IT Support & Service Desk
Customer Success & Growth
Cloud, AI & Leadership
Malmö, Sweden · Copenhagen, Denmark--
Years in IT
0+
Certifications
0
Languages spoken
0
Bachelor — Technical Education Copenhagen
2016
00 / Profile

About

REF.PROFILE_00
REF_01
01. Origin

Born in former Yugoslavia (Bosnia) in 1982. When the Balkan war broke out in 1992, I moved with my parents and older sister to Denmark and settled in Silkeborg — where both my football and technology journey began.

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02. Athlete Era

Goalkeeper at Silkeborg KFUM at 13, scouted by Silkeborg IF, signed my first pro youth contract at 15. Called up to the Danish U-15 squad but couldn't play due to citizenship. At 17 moved to Aarhus and signed full-time with AGF in the Superliga — playing alongside Bojan Djordjic, Kasper Kure, Volkan Ceran, Morten Duncan Rasmussen, Leon Andresen and Steffen Rasmussen. An ankle injury in pre-season ended the career.

REF_03
03. Rebuild → IT

Started over in Copenhagen — first running a courier company (grown to 4 employees, closed during the financial crisis), then co-founding a flooring company where I ran the digital side: web, SEO, networking and AdWords. After selling my share, I enrolled at Technical Education Copenhagen and earned a bachelor's degree in IT Network & Infrastructure. Since then I have worked broadly across IT, infrastructure, networks, support, cloud, hardware and software.

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04. Markets

Outside of my IT career, I have spent years actively investing in the stock market — reading, following markets daily and managing my own portfolio with a disciplined, long-term approach. I combine fundamental analysis with technical research and use macro trends to guide allocation. My portfolio is public on eToro, where I share my strategy and track record transparently.

View My eToro Profile@dadocph · Public portfolio
00.5 / Timeline

Career Journey

JOURNEY.TIMELINE

From Bosnia to Denmark, from goalkeeper gloves to keyboards — every step shaped the technologist I am today.

arrow keys to navigate · Home / End to jump

  1. ORIGIN·1982

    Born in Bosnia

    Born in the former Yugoslavia (Bosnia).

  2. MIGRATION·1992

    Move to Denmark

    Fled the Balkan war with parents and sister, resettled in Denmark.

  3. FOOTBALL·1995

    Goalkeeper · Silkeborg KFUM

    Started playing football at 13. Scouted by Superliga club Silkeborg I.F.

  4. PRO YOUTH·1997

    First professional contract

    Signed first pro youth contract at 15. Called up to U-15 national team (couldn't play — no Danish citizenship yet).

  5. AGF·1999

    Move to Århus · AGF

    Signed full-time contract with AGF, played alongside Djordjic, Kure, Ceran, Duncan Rasmussen and others.

  6. END OF CAREER·2003

    Career-ending injury

    Ankle injury during preseason. Declared football invalid 6 months later — contract terminated.

  7. ENTREPRENEUR·2007

    Courier company in Copenhagen

    Rebuilt from scratch. Founded D&D Transport, grew to 4 employees before the financial crisis hit transport.

  8. FLOORING CO.·2009

    Co-founded flooring business

    Ran the digital side: website, SEO, network, Google Ads. Tech curiosity from childhood paid off.

  9. UNIVERSITY·2013

    Bachelor — Technical Education Copenhagen

    Sold my share, enrolled at Technical Education Copenhagen to study IT Network & Infrastructure.

  10. INTO IT·2016

    IT career launches

    Bachelor in hand — moved into IT, infrastructure, networking, support, cloud, hardware and software.

  11. LENOVO·2022

    Technology Specialist — IT Infrastructure, Support & M365 · Lenovo

    M365, Azure AD, Microsoft Dynamics, hybrid cloud — 2nd & 3rd line support at enterprise scale.

01 / Stack

Technical Stack

STACK_MATRIX.V1
Cloud & Identity
  • Microsoft 365
  • Azure Active Directory
  • Microsoft Azure
  • Hybrid Environments
  • Office 365
Infrastructure & Network
  • WAN / LAN
  • DNS
  • DHCP
  • IP Provisioning
  • LibreNMS
  • VMware
  • VirtualBox
  • Core Routers & Switches
Systems & OS
  • Linux (Ubuntu)
  • Windows Server
  • Active Directory
  • Group Policy (GPO)
  • SQL Database
  • System Administration
Support & Operations
  • 2nd & 3rd Line Support
  • Incident Management
  • ITIL
  • Process Optimization
  • Microsoft Dynamics
  • Zoho Desk
  • Google Workspace
Leadership & Soft
  • Team Leadership
  • Customer Success
  • Customer Experience
  • Cross-functional Collaboration
02 / History

Experience

LOG_HISTORY.V3

Lenovo

Apr 2022 — Present · 4 yrs 3 mos
Aug 2022 — Present

Role 01

Technology Specialist — IT Infrastructure, Support & M365

  • Deliver 2nd and 3rd line support across Microsoft 365 and Azure AD environments
  • Improved incident management processes and reduced resolution times
  • Identified recurring issues and contributed to long-term system stability
  • Support large user environments across hybrid cloud, endpoint and infrastructure stacks
M365Azure ADMicrosoft DynamicsDNSDHCPHybrid Cloud
Apr 2022 — Sep 2022

Role 02

Premier Technical Support Specialist

  • Premier-tier technical support for enterprise customers.
Enterprise Support

Secomea A/S

Nov 2021 — Apr 2022 · 6 mos
Copenhagen, Denmark

Role 01

Senior Software Test Engineer

  • IIoT software test & support for industrial connectivity products.
IIoTQA

Wizer (formerly Gigabit)

May 2021 — Nov 2021 · 7 mos
Copenhagen, Denmark

Role 01

Network, Operations & Lead Technical Support

  • Led migration from Gigabit to Wizer A/S during rebrand and stock-exchange listing
  • IT operations, 2nd & 3rd line support, process optimization
  • Zoho Desk implementation, Google Workspace, VMware
Zoho DeskGoogle WorkspaceVMware

Gigabit

May 2016 — May 2021 · 5 yrs 1 mo
ISP start-up

Role 01

IT Support Technical Manager

  • Built and led the technical support department from the ground up
  • Network monitoring with LibreNMS, SQL databases, DNS/DHCP, IP provisioning
  • System administrator across Linux servers, switches and core routers (primarily Linux, secondarily Windows)
  • Azure AD, VMware, fault-finding across WAN/LAN networks
LibreNMSLinuxSQLAzure ADVMware

Technical Education Copenhagen

Dec 2012 — Mar 2016 · 3 yrs 4 mos
Copenhagen, Denmark

Role 01

IT Specialist

  • CCNA and ITIL certified
  • Office 365, Active Directory, GPO, DNS, DHCP
  • Network setup, hardware repair, software installation and on-site/phone support
CCNAITILOffice 365AD

Earlier ventures

2007 — 2012
2010 — 2012

Role 01

Co-founder — Dania Gulvafslibning og Maler

  • Co-founded ddgm.dk: administration, sales and IT development.
SEOAdWordsWeb
2009 — 2010

Role 02

CTO — Landstrygeren ApS

  • Operations, management and digitalization.
Operations
2007 — 2010

Role 03

Owner — D&D Transport

  • Marketing, IT and finance for a transport business with 4 employees.
Logistics

Football career

1997 — 2006
1997 — 2003

Role 01

Professional Goalkeeper — AGF Århus & Silkeborg IF

  • Goalkeeper in the Danish Superliga at AGF Århus until an ankle injury ended the career
  • Youth contract at Silkeborg IF A/S
Superliga
2004 — 2006

Role 02

Goalkeeper Coach U14–U17 — BK Skjold

  • Coached the U-15 goalkeepers.
Coaching
03 / Credentials

Education · Certs · Languages

CREDENTIALS.IDX
Education

Technical Education Copenhagen

Bachelor's degree — IT Network & Infrastructure

2012 — 2016

Silkeborg Gymnasium

Team Danmark — Football Elite

1997 — 2001

Languages
  • DanishNative
  • SwedishFluent
  • EnglishFluent
  • SerbianNative
  • CroatianNative
Certifications
  • Introduction to Prompt EngineeringSkillsoft · May 2026
  • AI for IT Helpdesk: TransformSkillsoft · March 2026
  • AI for IT HelpdeskSkillsoft · March 2026
  • AI for IT Helpdesk: AccelerateSkillsoft · March 2026
  • AI for IT Helpdesk: ActivateSkillsoft · March 2026
  • AI for Customer Service: TransformSkillsoft · October 2025
  • AI for Customer Service: AccelerateSkillsoft · October 2025
  • AI for Customer Service: ActivateSkillsoft · October 2025
  • AI for Customer ServiceSkillsoft · October 2025
  • Maximizing Customer Service with AISkillsoft · October 2025
  • Responsible Use of AISkillsoft · June 2025
  • AI in the WorkplaceSkillsoft · June 2025
  • Microsoft Azure AI Fundamentals (AI-900) badge
    Microsoft Azure AI Fundamentals (AI-900)Microsoft · February 2025
  • Microsoft Azure Fundamentals badge
    Microsoft Azure FundamentalsMicrosoft · February 2025
  • Microsoft 365 Certified: Fundamentals badge
    Microsoft 365 Certified: FundamentalsMicrosoft · August 2024
  • ITIL FoundationTechnical Education Copenhagen · May 2014
  • CCNACisco · April 2013

Blog

Want the same path? Read How to Become a Technology Specialist — certifications, day-to-day, and the route from IT support to 3rd line.

Read the blog
03.5 / Questions

FAQ

FAQ.MD

Who is Davor Smajilovic?

Davor Smajilovic is a Copenhagen-based Technology Specialist with 13+ years of experience in IT infrastructure and Microsoft cloud technologies. He works at Lenovo and takes consulting and contract engagements around Microsoft 365, Microsoft Intune and Azure AD / Entra ID.

What does an M365 and Intune specialist do?

Designs, deploys and supports Microsoft 365, Microsoft Intune and Entra ID environments — including M365 migrations, endpoint management rollouts, conditional access, MFA, identity governance and hybrid cloud support for organizations still running on-premises Active Directory.

Is Davor available for hire or consulting in Denmark and Sweden?

Yes. Davor is open to full-time employment, consulting engagements and contract roles across Denmark, Sweden and the wider EU. Reach him at dsmaji@hotmail.com or via https://davor.app/hire-me.

What Microsoft certifications does Davor hold?

17 certifications including Microsoft Azure Fundamentals (AZ-900), Microsoft 365 Fundamentals (MS-900), Microsoft Azure AI Fundamentals (AI-900), Cisco CCNA and ITIL Foundation. Full list with badges at https://davor.app/certifications.

How do I contact Davor?

Email dsmaji@hotmail.com, connect on LinkedIn at https://www.linkedin.com/in/davor-smajilovic-127437127/, or use the contact page at https://davor.app/contact.