IT Support for Microsoft Cloud in Copenhagen

Microsoft 365 is the service layer most users actually experience, so it is where support pressure lands first. I have worked with Exchange Online, Teams, SharePoint and OneDrive across organisations from around 50 users up to environments of 5000+. For the IT support side of keeping a tenant running day to day, I have written that up separately.

My support experience includes migration-related user issues, licence and access checks, mailbox and sharing problems, and documenting resolutions for the team. I have also written about everyday Microsoft Copilot workflows that actually save time.

My Azure experience supports the wider IT operations role: troubleshooting identity, hybrid connectivity and the infrastructure dependencies behind user access. Networking and coordination with the teams responsible for each service are central to that work.

I hold Azure Fundamentals (AZ-900). For an educational discussion of migration considerations, my hybrid cloud migration strategy and eight-step plan covers a phased approach.

Intune is where endpoint management becomes something a support organisation can actually scale. My experience includes device enrolment, application deployment, provisioning and troubleshooting on managed endpoints. For a product-focused write-up of that work, see my Intune support and assignment scope page.

The largest of these was a migration of around 500 users to Intune, which I have written about in detail — including the parts that did not go smoothly.

Entra ID (formerly Azure Active Directory) is part of the first- and second-line support I have handled: sign-in failures, MFA registration, group and role assignment, guest access and hybrid sync. For a deeper, identity-focused write-up, see my Entra ID support and assignment scope page.

I have worked with Entra ID in both cloud-only and hybrid setups where on-premises Active Directory still holds the authoritative objects.

Very few Danish organisations are purely cloud or purely on-premises, and the interesting problems live in between: directory sync, legacy applications that expect a domain controller, file shares mid-migration and network paths that assume the office is the centre of the world.

I have supported that in-between state rather than only the finished picture, which is usually what a hiring organisation actually needs.

In support work, MFA, Conditional Access and device compliance can explain why a user cannot sign in or reach an application. I investigate the user, device and network context, document the evidence and coordinate with the responsible identity or security team when a policy change is needed.

Clear handovers, documented troubleshooting and appropriate escalation help resolve access issues while keeping ownership of security decisions with the responsible team.