IT Support Specialist in Copenhagen

Most of my career has been spent supporting people who need their tools to work right now. That has ranged from an ISP service desk and a university IT department to Premier-tier enterprise support at Lenovo, where the users sat in large, distributed organisations with hybrid infrastructure behind them.

Enterprise support is less about knowing every product by heart and more about knowing how the layers fit together: the device, the identity, the network, the cloud service and the process that carries the ticket from report to resolution.

My day-to-day has largely been 2nd and 3rd line: the tickets that 1st line cannot close, the ones that repeat, and the ones where the real cause sits somewhere other than where the symptom appears.

I take ownership of a case until it is genuinely resolved, and I would rather spend an extra hour finding the root cause than close the same ticket for the fifth time. At Lenovo I contributed to improved incident management processes and reduced resolution times by identifying recurring issues and addressing them at the source.

The Microsoft stack is where most of my support work lives: Exchange Online, Teams, SharePoint and OneDrive on the service side, and Windows endpoints managed through Microsoft Intune on the device side.

I have worked on endpoint management at scale, including a migration of around 500 users to Intune, and on the identity side with Azure AD / Entra ID, MFA and Conditional Access. Endpoint and identity problems are rarely separate — knowing both makes support far faster.

I work in an ITIL-based way, because structure is what keeps support predictable when volume goes up. Incidents get triaged and communicated, problems get recorded and revisited, and changes get planned rather than improvised.

The part I care most about is the end-user experience. A technically correct resolution that leaves the user confused is only half a resolution, so I explain what happened in language the person in front of me actually uses.

I am based in Copenhagen and my whole IT career has happened here: the University of Copenhagen, Gigabit and Wizer, Secomea in the industrial IoT space, and Lenovo in enterprise support. That means Danish workplace culture, Danish and Nordic users, and the mix of Danish, Swedish and English that is normal in an Øresund organisation.

I work on-site across Greater Copenhagen and remotely across Denmark and Sweden. If you are hiring for an IT support role in Copenhagen and want the full timeline, my experience page has every position and date.