IT Specialist in Copenhagen – Infrastructure, Cloud & Support
I am Davor Smajilovic, a Malmö-based IT Support & Operations Specialist serving Greater Copenhagen, Malmö and Øresund, with 13+ years of professional IT experience. My main strength is first- and second-line support, service desk and enterprise support, ITIL processes, networking, troubleshooting and technical coordination.
That combination is the point. When something breaks, the fault rarely announces which layer it belongs to — so being able to move between the user's device, the identity, the network, the cloud service and the server behind it is what actually shortens the path to a fix.
- 13+ years of professional IT experience
- 17 professional certifications, including Microsoft, Cisco, ITIL and Skillsoft
- Experience from ISP, university, industrial IoT and enterprise environments
- Bachelor from Technical Education Copenhagen (2016)
Troubleshooting across every layer
A slow login can be a device policy, a Conditional Access rule, a DNS problem, a saturated link or a server under pressure. I have worked on all of those layers in real environments, so I start by narrowing the layer rather than guessing at the symptom.
This cross-layer view came from working in genuinely different setups: a national ISP, a university IT department, an industrial IoT company and enterprise support at Lenovo.
- User & device: Windows, macOS, Microsoft 365 apps, Intune-managed endpoints
- Identity: Active Directory, Entra ID, MFA, Conditional Access, SSO
- Network: WAN/LAN, DNS, DHCP, IP provisioning, routers and switches
- Cloud & infrastructure: Microsoft 365, Azure, Windows Server, Linux, VMware
Infrastructure and networking
At Gigabit and Wizer I worked on the operational side of an ISP: core routers and switches, IP provisioning, DNS and DHCP, monitoring with LibreNMS, Linux servers, SQL databases and virtualisation with VMware. At the University of Copenhagen I worked with Active Directory, Group Policy, Office 365 and campus networking.
I hold Cisco CCNA alongside my Microsoft and ITIL certifications, which is the background I lean on whenever a problem turns out to be a network problem wearing a cloud costume.
Microsoft cloud and modern workplace
My IT support and operations work includes practical Microsoft 365 user support and troubleshooting, Intune-managed endpoints, Entra ID access issues and Azure-related hybrid dependencies. On-premises Active Directory and networking remain part of that wider support context.
For the Microsoft technology side of that support experience, see my IT Support for Microsoft Cloud in Copenhagen page, covering Microsoft 365, Intune, Entra ID and access troubleshooting.
- Microsoft 365 administration and migration
- Microsoft Intune endpoint management and compliance
- Entra ID identity, MFA and Conditional Access
- Hybrid cloud with on-premises Active Directory
IT operations, process and leadership
Technology is only half the job. I work in an ITIL-based way with incident, problem and change handled as processes rather than favours, and I have led technical support work — at Wizer I led the technical support function through the migration from Gigabit to Wizer A/S during the rebrand and stock-exchange listing.
Documentation matters to me for the unglamorous reason that it is the difference between a team that scales and a team that depends on whoever happens to be at their desk.
The expectations on support roles keep widening into identity, devices and cloud — I have written about what a modern IT support engineer needs to know today.
For the end-user support and escalation side of that work specifically, I have written it up separately on my IT Support Specialist in Copenhagen page.
Based in Malmö, serving Greater Copenhagen and Øresund
I live in Malmö and support organisations in Greater Copenhagen, Malmö and across the Øresund region, in Danish, Swedish and English. Most recently I was Technology Specialist at Lenovo from April 2022 to July 2026, and I am currently open to new opportunities.
The full timeline of roles, dates and responsibilities is on my experience page, and concrete project write-ups are in my case studies.
Experience, cases and related pages
Hiring an IT Specialist in Copenhagen?
I am open to full-time roles, consulting and contract work across Denmark and Sweden. Tell me about the environment and the challenges, and I will tell you honestly where I can help.