Work Experience

Thirteen-plus years across infrastructure, networking, cloud, identity and 2nd/3rd line support — from enterprise scale at Lenovo to building an ISP support department from scratch at Gigabit.

  1. Lenovo

    Apr 2022 — Present · 4 yrs 3 mos

    Technology Specialist — IT Infrastructure, Support & M365

    Aug 2022 — Present
    M365Azure ADMicrosoft DynamicsDNSDHCPHybrid Cloud
    • Deliver 2nd and 3rd line support across Microsoft 365 and Azure AD environments
    • Improved incident management processes and reduced resolution times
    • Identified recurring issues and contributed to long-term system stability
    • Support large user environments across hybrid cloud, endpoint and infrastructure stacks

    Premier Technical Support Specialist

    Apr 2022 — Sep 2022
    Enterprise Support
    • Premier-tier technical support for enterprise customers.

  2. Secomea A/S

    Nov 2021 — Apr 2022 · 6 mos

    Senior Software Test Engineer

    Copenhagen, Denmark
    IIoTQA
    • IIoT software test & support for industrial connectivity products.

  3. Wizer (formerly Gigabit)

    May 2021 — Nov 2021 · 7 mos

    Network, Operations & Lead Technical Support

    Copenhagen, Denmark
    Zoho DeskGoogle WorkspaceVMware
    • Led migration from Gigabit to Wizer A/S during rebrand and stock-exchange listing
    • IT operations, 2nd & 3rd line support, process optimization
    • Zoho Desk implementation, Google Workspace, VMware

  4. Gigabit

    May 2016 — May 2021 · 5 yrs 1 mo

    IT Support Technical Manager

    ISP start-up
    LibreNMSLinuxSQLAzure ADVMware
    • Built and led the technical support department from the ground up
    • Network monitoring with LibreNMS, SQL databases, DNS/DHCP, IP provisioning
    • System administrator across Linux servers, switches and core routers (primarily Linux, secondarily Windows)
    • Azure AD, VMware, fault-finding across WAN/LAN networks

  5. Technical Education Copenhagen

    Dec 2012 — Mar 2016 · 3 yrs 4 mos

    IT Specialist

    Copenhagen, Denmark
    CCNAITILOffice 365AD
    • CCNA and ITIL certified
    • Office 365, Active Directory, GPO, DNS, DHCP
    • Network setup, hardware repair, software installation and on-site/phone support
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