Technical Skills & Stack

My IT support and operations experience: first- and second-line support, service desk, ITIL, networking and technical coordination, with Microsoft 365, Intune and Entra ID as supporting technologies. My latest employed role was Technology Specialist at Lenovo until July 2026.

Microsoft 365 & Cloud

  • Microsoft 365 administration (Exchange Online, Teams, SharePoint, OneDrive)
  • Azure Active Directory / Entra ID — users, groups, conditional access
  • Microsoft Intune — device enrollment, compliance, app deployment
  • Microsoft Dynamics 365 support
  • Hybrid identity, SSO, MFA rollouts

Endpoints & Devices

  • Windows 10 / 11 deployment & troubleshooting
  • macOS support in mixed fleets
  • Autopilot / MDM enrollment
  • Printer, peripheral & AV setup
  • Hardware diagnostics (Lenovo ThinkPad, Surface, Mac)

Security & Access

  • MFA, conditional access, password reset flows
  • Endpoint security posture, patch management
  • Phishing triage & user education
  • GDPR-aware handling of user data

Support Operations

  • L1–L2 incident handling & escalations
  • ITIL-aligned ticket workflow
  • Root-cause analysis & documentation
  • Change & problem management
  • PowerShell automation for repetitive tasks

People & Onboarding

  • New-hire onboarding at scale
  • Executive / VIP support
  • Multilingual support (EN, DA, SV, SR)
  • Training sessions & internal knowledge base

Networking & Infra

  • LAN / Wi-Fi troubleshooting
  • VPN & remote access
  • Basic routing / switching concepts
  • Cloud-connected office setups
Hire Me →Work experienceRequest CV